Frequently Asked Questions

Sign up and sign in

Why do I not receive login code for my hotmail and outlook email accounts?

We are having a technical challenge with MSN email accounts namely:  hotmail.com, outlook.com, outlook.live.com.
If you must use any of these accounts, we recommend you choose the Manual Password option while signing up. (“sign-in manually instead”)

Social Accounts

How do I connect my Facebook Pages and Instagram Business Accounts?

You must have admin access to be able to schedule posts to Facebook/Instagram accounts. For Instagram business accounts, the following are required:

  • It is an Instagram business account.
  • Your Facebook page is connected to your Instagram Business account.
  • You have admin access to the Facebook page that you have connected to the Instagram Business account.

Click here for more details.

How do I connect my Facebook Groups?

Before you can use Postly with Facebook Groups, you must do the following:

  • You must be an admin to the Facebook Group.
  • The account (personal profile or Page profile) that was used to create the Facebook Group must make you an admin by itself.
  • Install the Postly app on the Facebook Group. 

Click here for more details on how to install the Postly App.

Why are some Facebook Groups not showing up?

This is a Facebook platform issue and a work-around is stated below:
– Add someone else as admin – someone close to you.
– Remove yourself as admin.
– Leave the Group.
– Join back.
– Let that person make you an admin.
Reconnect the Facebook account to Postly and the Group will show up.

Why can't I find my Business Pages when I connect to LinkedIn?

Most likely because you are not an admin of those business pages. You must be an admin of a page to be able to connect to it and post contents to it.

Why does it seem like my Facebook pages show up on my Instagram connection?

No, those are your connected Instagram business pages. The display picture (DP) is just similar to your Facebook Page’s DP. This is an anomaly that came about because authentication happens via Facebook, we are currently investigating this.

Do I need a Telegram account Username for my Telegram connection to work?

Yes, your Telegram account(s) MUST have a username for Postly to Work!

I am having challenges connecting multiples of the same accounts. E.g. more than one Twitter accounts.

If you want to connect multiple accounts. Once u connect the 1st one, the subsequent accounts connections will just be defaulting to that 1st account, hence would not allow you to connect new accounts.

1. Connect the 1st account.
2. Open a new browser tab, access twitter.com, logout of Account A.
3. Login to account B that you want to add to Postly.
4. Go back to Postly and add new account, the new account B will show up.
5. Repeat the process.
6. This can also happen by logging in to all your Twitter accounts, then switch to each one connecting it to Postly.

LinkedIn, Twitter or other Platforms keeps spinning and never connects, why?

Possible causes are:

  • Network problem
  • Computer system/device security settings blocking the Postly application
  • Popup blocker installed or from your anti-virus blocking the connection.

Content Publishing

Can I publish Instagram Carousel Posts on Postly?

Yes, you can publish your favorite Instagram Carousel Posts on the Postly web. This feature works on the web application without the need for a complementary mobile app.

What Video formats can I publish on my Posts?

Only MP4 Video Format is supported right now. Keep your video size to a maximum of 100MB

What is the maximum file size for Images and Videos I can upload?

The maximum file size for Images and Videos you can upload at the moment is 700MB.

Can I post Twitter Threads on Postly?

Yes, just draft your post and Postly will manage the Twitter Threads behind the scene.

How do you publish content on TikTok

After scheduling your posts on Postly, check mobile notifications on your TikTok mobile app to approve and publish the post.

How many images can i attach to my post at once?

We recommend 4 images for your normal posts. Platforms like Twitter already have a hard-fixed limit of 4 images for a normal post.

Can I add a description to my TikTok video?

Tiktok doesn’t accept the description. You’ll have to set it when you are editing the video in the app. They only add #postly to tell u that Postly was used.

What are the recommended Character limits for Posts?

1. Linkedin = 3,000 characters

2. Instagram = 2,200 characters

3. Facebook = no limit.

Why, after entering the link, there is no link preview on Facebook pages and groups?

There are 2 options provided by the Facebook API for formatting links within a Post. And below is what we decided to do:

  • For a Post that contains Text and Links only, the Link will be formatted with a preview at the bottom of the Link content.
  • For a Post that contains Text, Image, and Link, the Link will not be formatted and there will be no preview of the Link content.
Why does "Trends for You" not show the latest trends of the day?

This problem is from the Twitter platform. It is out of our control.

Click here to learn more about this issue.

How can I disable the option of post approval on Reddit?

Follow this guide for each of  your communities.
Your SubReddit – Mod Tools > Community settings > Posts and Comments > Spam filter strength
Set the Spam filter strength from All to Low and it should solve it

For more information, click here

8,000+ satisfied businesses

across 100+ Countries

They love Postly and we are passionate about their experience!


Oh Mr. Creator! You're so humble - you didn't mention the sidebar which contains trending topics and when ya click on the speech bubble that's when the AI kicks in!!!

This software is ahead of it's time! Literally every platform that you can imagine is incorporated for autoposts. You can upload Images, Videos and of course text.

- Ability to upload GIFs
- Hashtags
(But honestly, this platform is so robust, I almost feel bad asking for anything else)!

I'm so happy with my purchase and I know this software is going to give me the leverage to be more consistent! Honestly, I don't think there's another platform in the game in this price range that offers auto-posting to so many platforms! Reddit, Telegram, TikTok....and YouTube??!!! OMG!!

Just buy this if you need a social media management platform on a double dose of Steroids with some Testosterone and HGH on the side!!

Postly Successful

Im a new user, just from the dashboard; i can see this app will publish direct to all my pages.

i will be using postly to generate free traffic to affiliate offers, similar to running an email marketing promotion. so im looking forward to building the lead list on all the social platforms by getting the job done in one place.

basic links up to 30 accounts, which is more than necessary for me, and a big thank YOU to Postly for the account.

you, could pay similiar costs for 1-3 months with similar tools, as always sumolings saving their money.

-jeremy burt
5 crunchy tacos

Easy to start using!

Simple and clean interface. I've created a free account to see how it works. In a minute, I got a confident to use it. I'm happy to have got this deal.

Great tool for social media management

Postly is a social media scheduler that did a fine job of setting me up with my social media pages and directing me to properly schedule posts for them. I also noticed that unlike many out there, postly has access to the major social media platforms including Pinterest, Reddit, TikTok, and telegram.

Postly: A better way to do social media

I have a small agency and we're always looking for new ways to improve the services we provide our clients. We were looking for a new way to manage our social media strategy and Postly seems to be the perfect solution. It's still early but so far, the platform is giving us a more streamlined way of scheduling and publishing social media posts. The UI is clean and easy to use with connections to most of the essential social platforms. We’re looking forward to the additional platforms and functionality scheduled to be delivered soon.


All I can say is I am super impressed with the product that Paul has produced here! I was a little concerned that the program was less than a year old and contacted Paul to inquire about his team. He was quick to respond and reassured me that the team consisted of experienced developers who are family and friends and are devoted to making this the best product on the market.

He has definitely kept the kiss principle in mind (keep it simple and speedy) when developing this which makes onboarding clients a breeze. Connecting to social media accounts is a snap and the UI (especially dark mode) is awesome.

I've made a lot of purchases here on at Sumo and I have to say this is definitely one of the top five! I'd give it 10 tacos if I could

Simple to use, one tool to post on them all...

So far simple to use and I like it. Founder thus far is approachable and listening for feedback and features. Glad I went all in.

Thoughtfully and powerfully crafted social media posting platform

The sequence you will find as you onboard is logical and focused, the integrations are quick and snappy and the flow is streamlined well. The founder Paul is quick to respond to any suggestions for further integrations and i understand Quora is being considered, which will be a great add-on. All in all, if you wish to save time and get your message out there with minimal clicks and time, this could be all you need.

Easy To Use

I've tried a few publishing tools, from Publer to Postoplan, even the bottom end of the scale being Ocoya. I instantly gravitated to Postly due to the upcoming Ai writer, with this integration it will set Postly apart from the top performers IMO. Right form the get-go I fell in love with Postly, I try to use a tool from the perspective of a VA with little experience. If I can figure it out without referring to help pages it a BIG tick for me. This was definitely the case with Postly. It was love at first sight!

Postly-The time saver

Postly is an awesome social media scheduler with most of the platforms present. The development is happening at a good pace. The roadmap looks good too.
The dark mode is excellent. Also, unlimited scheduling makes it better than others.

Overall, this is very useful to manage multiple social media profiles easily.

Save us tons of Money and TIME!

I'm a social media marketer and I've been looking for a tool that would allow me to automate my social media marketing. I found Postly and decided to give it a try. I love the platform because it is easy to use and it allows me to quickly publish content to all of my social media channels. I used to spend hours writing content for my social media channels, but now I use Postly to publish content and then I can focus on other marketing tasks. Possibly my business would save thousands of dollars this year by using Postly.

Better than Hootsuite and HelloWoofy

I am comparing Postly to HelloWoofy and Hoosuite.

Postly has a very clean UI and I like that you can post to some of the most important Social networks like Pinterest which HelloWoofy can post to but not many social accounts in most of their plans.

Also Reddit can't be posted to yet in H.W. while in Postly it can. Last time I used Hootsuite it was too cluttered of a UI and very archaic looking. The most important feature I am looking for I was told by Paul is coming out soon.

I needed a way to select dates on a calendar for recurring posts without the same content going out on multiple days which is frowned upon by social sites like Twitter. I sometimes select 10 days in a row on a calendar in H.W. then load up 10 different pieces of content that would go out instead of doing it one by one. Paul the owner of Postly said this is coming on soon in the content planner which will make me very happy🙂

Also support for Postly has answered me quickly while even though I like the team at H.W. they take a long time to get back to you with some of my emails going unanswered.

Overall through my testing so far Postly has a lot of potential and excited to see the coming updates.

Intuitive Client Workflow & Beautiful Interface

I was searching for a social media publishing platform that would schedule posts and have a way to onboard clients privately. My main concern was that the platform needed to be intuitive enough that my non-technical clients would not feel intimidated, and also save me troubleshooting time. What I provide them needs make their life easier - otherwise why would they hire me!
Postly does exactly that. Easy, intuitive setup and workflow. It's interface is beautiful and responsive. I also enjoy the dark-mode feature.
Awesome all around!

Excellent Service

One of the best systems I have used for posting social content. Easy to use system with super response developers. Highly recommended.