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Sign in

Category: Sign in

screenshot is below

Solution

That JSSDK indicates that you are using the wrong URL.
I am not sure how you got there but that is a test server and Facebook does not work on the test server.

Kindly do the following.
– log out
– sign in through the website or app.usepostly.com/login

Also, please note the following:
– DO NOT edit the browser URL while using the platform.
– DO NOT edit permissions while connecting your facebook account, just click Continue…

Category: Sign in

You can do some of the following checks.

  1. We highly recommend you use Google Chrome browser for Postly.
  2. Try logging in on your mobile phone, just to confirm that your account is working fine.
  3. Check if you have an antivirus or any form of adblocker that is blocking the Postly URL, add the URL to your allowed list (app.usepostly.com and www.usepostly.com)
  4. Delete Cookies:  for Chrome browser: Copy this link to a Chrome browser: chrome://settings/siteData?searchSubpage=usepostly  and delete the Postly on it. Then refresh and try again.
  5. For Microsoft Edge browser, please turn off Tracking Prevention. See image below

Social Platforms and Accounts

Yes, your Telegram account(s) MUST have a username for Postly to Work!

  • Before you can use Postly with Facebook Groups, you must do the following:
    • You must be an admin to the Facebook Group.
    • The account (personal profile or Page profile) that was used to create the Facebook Group must make you an admin by itself.
    • Install the Postly app on the Facebook Group. 

    Click here for more details on how to install the Postly App.

You must have admin access to be able to schedule posts to Facebook/Instagram accounts. For Instagram business accounts, the following are required:

  • It is an Instagram business account.
  • Your Facebook page is connected to your Instagram Business account.
  • You have admin access to the Facebook page that you have connected to the Instagram Business account.

Click here for more details.

THE PROBLEM:
If you want to connect multiple accounts. Once u connect the 1st one, the subsequent accounts connections will just be defaulting to that 1st account, hence would not allow you to connect new accounts.

THE SOLUTION:
1. Connect the 1st account.
2. Open a new browser tab, access twitter.com, logout of Account A.
3. Login to account B that you want to add to Postly.
4. Go back to Postly and add new account, the new account B will show up.
5. Repeat the process.
6. This can also happen by logging in to all your Twitter accounts, then switch to each one connecting it to Postly.

THE PROBLEM:
If you want to connect multiple accounts. Once u connect the 1st one, the subsequent accounts connections will just be defaulting to that 1st account, hence would not allow you to connect new accounts.

THE SOLUTION:
1. Connect the 1st account.
2. Open a new browser tab, access twitter.com, logout of Account A.
3. Login to account B that you want to add to Postly.
4. Go back to Postly and add new account, the new account B will show up.
5. Repeat the process.
6. This can also happen by logging in to all your Twitter accounts, then switch to each one connecting it to Postly.

Possible causes are:

  • Network problem
  • Computer system/device security settings blocking the Postly application
  • Popup blocker installed or from your anti-virus blocking the connection.
  • This is a Facebook platform issue and a work-around is stated below:
    – Add someone else as admin – someone close to you.
    – Remove yourself as admin.
    – Leave the Group.
    – Join back.
    – Let that person make you an admin.
    Reconnect the Facebook account to Postly and the Group will show up.

Most likely because you are not an admin of those business pages. You must be an admin of a page to be able to connect to it and post contents to it.

Most likely because you are not an admin of those business pages. You must be an admin of a page to be able to connect to it and post contents to it.

No, those are your connected Instagram business pages. The display picture (DP) is just similar to your Facebook Page’s DP. This is an anomaly that came about because authentication happens via Facebook, we are currently investigating this.

Content Publishing

Category: Content Publishing

Yes, just draft your post and Postly will manage the Twitter Threads behind the scene.

Category: Content Publishing

So, these are the rules.

  • So, these are the rules:
  • On a Facebook page, if a personal profile makes a post either direct or from Postly, it will show the Page profile as the author.
  • However, a Facebook Group is like a forum, so whoever makes (a personal profile or a Facebook Page) the post will show as the author – mind you that a Page is also an Admin to a Group and can be used in making a post, especially from the Facebook Business Manager.
  • So, if a personal profile makes a post to a Facebook Group, will show as a personal profile, and if a Page makes a post, it will show as a Page.
  • Now, on Postly and most other 3rd party Content Schedulers that connect via the official API, you connect your Facebook platform using your personal profile account – you have to be an admin.
  • This means that all Page posts will appear with Page as the author and all Group Posts will appear as personal profile as the author
  • Also, the API allows connection via your Facebook account (personal profile) and not as a Page – this way it can display ALL your Pages and Groups
  • Allowing you to connect via a Page instead of a personal profile account would have solved this, however, it is not efficient because users with 100s of pages would need to connect 100s of times.
Category: Content Publishing

Yes, you can publish your favorite Instagram Carousel Posts on the Postly web. This feature works on the web application without the need for a complementary mobile app.

Category: Content Publishing

No, you cannot publish video content on Google Business Profile at the moment.

Category: Content Publishing

For Pinterest the video URL cannot be hosted on YouTube at the moment

Category: Content Publishing

AI Writing quality is dependent on your input, you need to feed it good descriptions to generate good content. That is the trick.

Category: Content Publishing

After scheduling your posts on Postly, check mobile notifications on your TikTok mobile app to approve and publish the post.

Category: Content Publishing

Twitter have a hard-fixed limit of 4 images for a Tweet.

Category: Content Publishing

You can only publish one Image at a time.

Category: Content Publishing

This is the way Reddit publishes content:

Text + Title ==> same gets published


Image + Text + Title ==> Only Image and Title gets published.

Text + URL ==> see below

Category: Content Publishing

If a post shows published but does not post on social platform, please do the following.

1. Check the bell icon notification at top right corner for error messages.

2. Errors could either be image format issue, video format issue or platform connection

3. Content format issue error messages are very explicit on the error message.

4. When the error is not explicit, you may need to check your platform connection.for example; disconnect and reconnect Facebook and then reconnect the Instagram page.

5. Instagram must be a business or professional page. We do not post to personal pages at the moment.

Category: Content Publishing

Follow this guide for each of  your communities.
Your SubReddit – Mod Tools > Community settings > Posts and Comments > Spam filter strength


Set the Spam filter strength from All to Low and it should solve it

For more information, click here

Category: Content Publishing

The maximum file size for Images and Videos you can upload at the moment is 700MB.

Category: Content Publishing
  • Only MP4 Video Format is supported at the moment.
  • Keep your video size to a maximum of 100MB
Category: Content Publishing

You can do some of the following checks.

  1. We highly recommend you use Google Chrome browser for Postly.
  2. Refresh the page.
  3. Delete Cookies:  for Chrome browser: Copy this link to a Chrome browser: chrome://settings/siteData?searchSubpage=usepostly  and delete the Postly on it. Then refresh and try again.
Category: Content Publishing

✨Instagram video posts under fifteen minutes will be shared as Reels as well.  Learn more

Category: Content Publishing

Twitter have a hard-fixed limit of 4 image

This problem is from the Twitter platform. It is out of our control.

Click here to learn more about this issue.

Bulk Upload

Category: Bulk Upload
* Please note that logging out of your social platforms, changing your social media account password or login details will affect your connections here, reconnect to ensure a good experience.
* Linkedin Connection also expires every 60 days. Ensure to reconnect your account periodically for a good experience.
* Reconnecting your account does not affect already scheduled posts. They will still be published at the scheduled time.
Tag: Bulkupload
Category: Bulk Upload

Do not leave any row blank, e.g. you insert enter Due Date and Platform information then leave the rest of the row blank. This will lead to a blank screen once you upload the content.

Tag: Bulkupload
Category: Bulk Upload

These are the possible causes of the issue:

1. Platforms column or Due date column information was not provided – either of them was left blank

2. The rows are less than 3 on the CSV file

3. Syntax error in the header column: e.g. “Date” or “Due Dates” instead of “Due Date”. Please do not edit the header column.

4. The file was saved as Excel and not as a CSV file.

Tag: Bulkupload
Category: Bulk Upload

WRONG FORMAT: https://youtube.com/shorts/8HiMDxkOadY?feature=share.
RIGHT FORMAT: Let her use https://www.youtube.com/watch?v=xyz

To get the right format, please do the following:
1. For normal YouTube Videos: Search for the video and copy the address bar URL.
2. For YouTube Shorts videos: Right click on the video and copy the URL.

Tag: Bulkupload